Our Privacy Policy

We respect your data and your privacy. Our Privacy Policy explains what data we use, why we use it and how keep it safe.

View our Tyre Purchasing Privacy and Cookie Policy

View our General Website Privacy and Cookie Policy

General Website Privacy and Cookie Policy                        

 

Owner and Data Controller

Motor Vehicle Services Tamworth Limited

Owner contact email: support@mvstamworth.co.uk

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies and Usage Data.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.


Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.


Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.


Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.


The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;

  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;

  • processing is necessary for compliance with a legal obligation to which the Owner is subject;

  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;

  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

 

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

 

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Interaction with external social networks and platforms and Access to third-party accounts.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Facebook permissions asked by this Application

This Application may ask for some Facebook permissions allowing it to perform actions with the User's Facebook account and to retrieve information, including Personal Data, from it. This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook Inc.

For more information about the following permissions, refer to the Facebook permissions documentation and to the Facebook privacy policy.

The permissions asked are the following:

Basic information

By default, this includes certain User’s Data such as id, name, picture, gender, and their locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.

Likes

Provides access to the list of all of the pages the User has liked.

Post Likes to my Wall

Publish stories about things the User Likes to the Wall.

Facebook Reviews

If the User has written a review on our Facebook Wall, this by definition is a public post. This Application will display the Users review which may include the User's name.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Access to third-party accounts

  • Analytics

  • Interaction with external social networks and platforms

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

 

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.

  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

 

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Application does not support “Do Not Track” requests.
 

To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Our Cookie Policy

We use cookies to help us to provide you with a good experience make our website better.

What is a cookie?

A "cookie" is a small text file that is placed on your equipment when you visit a website (equipment like computer, phone, and tablet). There two types of cookies we use:

Analytical cookies

These cookies are used to analyse your visit to - and interaction with - our website. For example, we may analyse the following:

  • the number of visitors to our website and how often they visit

  • the duration of the visit

  • the order of the pages visited; and

  • whether the pages of a website need to be adjusted.

 

With the help of the information we collect using analytical cookies we can make our websites more user-friendly as well as identify and solve possible technical problems on the websites. One such tool we use to gather analytical information is Google Analytics. On the web, you can choose to opt-out of Google Analytics by installing Google’s opt-out browser add-on.

Advertising cookies

Our website is supported by advertising. Advertising cookies, often placed by third parties, are used to track visitors across different websites. This helps us offer relevant and engaging advertisements during your visit to our website. Our advertising technology is provided by Google and you can choose to opt-out of interest based advertising using Google’s Ads Settings. You can also control interest based advertising and learn more by visiting Your Online Choices and About Ads.

JavaScript and Pixels

In addition to cookies, we use JavaScript and Pixels.

By using JavaScript in your browser, we can make our sites interactive and develop applications for the web.

 

A Pixel is a small graphic image on our site. By means of this image, we can, for example, determine how many visitors saw the page at which times. These techniques can also be used for marketing and tracking purposes. We use two types of Pixel; a Facebook Pixel, which analyses visits to our website from Facebook and Exchange Lab Pixel, which analyses visits to our website from our advertising across the internet.

Cookies from external parties

Some of the cookies are used by third parties with our consent with the aim to bring certain products and services to your attention or to give you direct access to social media. These third parties include:

 

For the cookies that these external parties place, the information they collect with them and the purpose for which that information is used, please refer to the privacy statements of these parties on their respective websites. These statements can change regularly and we have no control whatsoever.

Visit the All About Cookies website to learn more.

Privacy Options

If you would prefer us not to set cookies on our Website, you can disable them by changing your internet browser settings. How to do this will depend on the browser you are using, but the following is a step-by-step guide to the most popular browsers:

 

Microsoft Internet Explorer:

  1. Click on the "Tools" menu

  2. Select "Internet Options"

  3. Click on the "Privacy" tab

  4. Select the desired setting

 

Google Chrome:

  1. Click on the Customisation menu at the top right of the page

  2. Select "Settings"

  3. Select "Show Advanced Settings" and then "Content Settings"

  4. Select the desired settings under the "Cookies" heading.

 

Mozilla Firefox:

  1. Click on the "Tools" menu

  2. Click on "Options"

  3. Select "Privacy"

  4. Choose the desired options under the "Cookie" menu.

 

For all other browsers, please follow the instructions provided by the relevant browser, usually located within the "Help", "Tools" or "Edit" facility.

 

If you only disable third party cookies, you will still be able to use this Website, but some of its content will not be as relevant to you. If you disable all cookies, this will result in our Website not working properly.

If you do choose to disable cookies, this choice will only apply to the device you are using at the time. If you want to stop cookies being set on other devices, you will need to follow the relevant steps on each device. Please note that disabling cookies does not delete cookies from your browser, you will need to do this from within your browser.

We use Cookies to analyse the behaviour users on our website. For example, we analyse the number of visitors to our site, how they reached our site and what did when they were there. We use Google Analytics for this purpose. 

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Application, if not stated otherwise within this document.

The following information applies to the Tyre Purchasing functionality of our website:

Tyre Purchasing Privacy and Cookie Policy                        

 

We take your privacy seriously and understand that privacy concerns are extremely important to our customers. We would like to assure you that We are committed to protecting your personal privacy and for that reason We have created this Privacy Policy. We shall always process your personal information in accordance with the law.

 

What This Privacy Policy Covers                               

This Policy covers how We treat personal information that it collects and receives, including information related to your use of our goods and services. Personal information is information you provide about yourself that is personally identifiable like your name, address, email address, or phone number and that is not otherwise publicly available. This Policy does not apply to the practices or the content of websites of companies that We link to or does not own or control.

 

Information We Collect                                                        

As We sell, service and install goods with safety implications, We need to hold your contact details in the event that We need to inform you of a product or service recall.

 

Additionally, in order to ensure that consumers get the very best service; We collect demographic information, web pages visited and other consumer-volunteered information from sources such as forms, survey information and/or site registrations. Request forms may require users to give us information such as your name, address, phone number, e-mail address, certain financial and credit-related information.

 

The information you provide to us also helps us in the development or referral of goods and services that We believe will meet the continuing needs of our customers. Collected information is used to improve the content of our website, customise the content and/ or layout of our website for individual users, and to contact users for marketing purposes as well as this information is used to route requests to our auto dealer network, fulfilment and marketing partners.

 

We automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page you request. We use information for the following general purposes:

 

  • to customise content you see;

  • fulfil your requests for goods and services;

  • improve our services;

  • contact you;

  • conduct research, and

  • provide anonymous reporting for internal and external clients.

  • Information We Share With Others

 

We may use third parties to assist with the provision of goods and/or services which are purchased and/or booked through this website. We may need to forward certain of your personal information to such third parties for the purpose of providing such goods and/ or services only.

 

We may decide to share your personal information with trusted marketing partners who work on behalf of or with Us under confidentiality agreements. These companies may use your personal information to help us communicate with you about offers from us or to inform you about their goods and services.

 

Occasionally, when We are not able to directly fulfill your request, We may forward your request for information to another reputable partner. In those cases where We decide to share your information with marketing partners, these companies do not have any independent right to share this information with any other parties.

 

We also respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims and when We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, violations of our terms of use, or as otherwise required by law.

 

Once it is received in our database, all information, including your name, e-mail address, home address, financial and credit information is, when necessary for the purposes of processing your order, passed on to our banking, dealer, fulfilment and marketing partners and affiliates for the execution of the order, service or request. Once one of these entities receives this information, it becomes the subject to their respective privacy policy, in addition to ours. Our partners use this information to process your order or request and to provide valuable services. Any request to opt out of future partner communications must be made directly to the partner.

 

Third Party Websites

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information We collect from you. We may offer you the opportunity to purchase goods and or services from third party websites. In the event that you agree to be transferred to such third party websites, you will become subject to the security and privacy policies that are posted on such websites once you are transferred to them. If you disclose your information to dealers or other parties that you are placed in contact with through our site or other sites throughout the Internet, different privacy policies may apply to their use or disclosure of the information you disclose to them. Since We do not control the privacy policies of third parties, you are subject to the privacy policies of that third party and We encourage you to read their privacy policies or ask questions before you disclose your personal information to others.

 

Children's Guidelines                                                             

Although this site is intended for the use of adults, and is not of likely interest to children, the forms on this site are capable of collecting online contact information from children who furnish it without prior parental consent or parental notification. Upon discovery and/ or notification of any information supplied to Us by children, We shall delete such information held by it.

                                                         

Use of Cookies

Cookies are small text files that are placed on your computer by websites when you visit them. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the owners of the site.

 

The cookies We use are essential for parts of the site to operate, in particular our quotation system. You may delete and block all cookies from our sites, but parts of the site will not function correctly. If you choose to turn cookies on, remember to sign off when you finish using a shared computer.

 

All our cookies have a life that spans only the length of your session with our website, sometimes shorter, in particular if you are using one of our booking engines. If you close your browser and leave our site all cookies expire with the exception of the cookie named “Your Cookie Settings” which has a life span of 365 days and necessary to store your cookie settings for this site.

 

Cookie Categories

The cookies used on this website have been categorised using best practice. A list of all the cookies categories used on this website are set out in the list below.

 

Strictly Necessary

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

 

Functional

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

 

Performance

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works.

 

Targeting

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

 

Additional Cookie Categories

 

Third Party

When you visit a site you may notice some cookies that aren't related to that site. If you go on to a web page that contains external content, for example from Google Maps, you may be sent cookies from these websites. The original site does not control the setting of these cookies, so it is suggested you check the third-party websites for more information about their cookies and how to manage them.

 

Flash Cookies

Adobe Flash Player used for videos uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

 

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please note that if you disable Flash cookies for a site you will be unable to access certain types of content on the site, such as videos.

 

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

 

Security                                                                           

We understand the importance of the security of your data. When applicable, We use the latest SSL (Secure Socket Layer) encryption technology to protect sensitive personal or financial information during transmission. This allows your personal information to be submitted in a secure environment while reaching the intended parties. An SSL-capable web browser is needed to support this encryption technology.

 

Online Payment Security

We treat the security of your personal and payment details with paramount importance. We provide protection in a number of ways:

 

We use PayPal as our payment gateway for the secure authorisation and processing of your credit or debit card payments.

We do not store your payment card information on our servers, nor do any of our personnel have access to your card information.

 

Please Refer to PayPal Terms and Conditions for more information.

 

Acceptance of Our Privacy Policy Terms                    

By using this site and providing us with your information, you agree to our Privacy Policy. If you do not agree to this Policy, please do not use our site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. Please check this page frequently for changes. Your continued use of the our site means you accept those changes. You can e-mail us with any further questions you may have.